Contact information

CONTACT US

Questions about an order, a book, or a return? We're here to help.

GET IN TOUCH

๐Ÿ“ง Email: support@booktanks.com
โฐ Response Time: Within 1-2 business days
๐Ÿ• Business Hours: 10:00 AM - 5:30 PM (Monday to Friday, Malaysia time)
๐Ÿ“ Location: Kuala Lumpur, Malaysia

Book Tanks is an online bookstore. We do not have a physical store open to walk-in customers.

ORDER SUPPORT

For faster help, include the following in your first email:

  • Your order number
  • A short description of the issue
  • Clear photos, if your book arrived damaged, defective, or incorrect

RETURNS AND REFUNDS

To request a return, email us within 14 days of delivery. Please do not send items back before we confirm. Full details are in our Refund policy.

SHIPPING

For delivery questions, see our Shipping policy or email us with your order number.

Thank you for choosing Book Tanks - Your local book reef! ๐Ÿ ๐Ÿ“š